Privacy Policy

CSIQ National ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains what data we collect when you visit csiqnational.com (the "Site"), how we use it, and your rights regarding that data. By using our Site you agree to the practices described in this policy.

We collect the following categories of information:

Analytics Data. With your consent, we use Google Analytics to collect anonymised data about how visitors use our Site — including pages visited, time on site, referring URLs, browser type, and approximate geographic location (country/region level). This data does not identify you personally.

Contact Form Submissions. When you complete our contact or quote request form we collect your name, work email address, company name, and the message content you provide. This information is used solely to respond to your inquiry.

Automatically Collected Technical Data. Our web server may log your IP address, the date and time of your visit, and the pages you requested. These server logs are retained for security and diagnostic purposes for up to 90 days and are not used for marketing.

We use cookies only with your explicit consent, obtained through the cookie banner displayed on your first visit.

Analytics cookies (Google Analytics). If you accept, Google Analytics places cookies (_ga, _gid, _gat) on your device to distinguish visitors and throttle request rates. These cookies do not contain personally identifiable information. You may withdraw consent at any time by clearing your browser cookies and declining when the banner reappears.

Strictly necessary cookies. We do not set any cookies that are strictly necessary for the Site's operation.

You can manage cookies through your browser settings at any time. Disabling cookies will not prevent you from using the Site.

We use the information we collect to:

• Respond to quote requests and general inquiries submitted through the contact form.

• Analyse aggregated website traffic trends to improve the Site's content and performance.

• Maintain the security and integrity of our systems.

• Comply with applicable legal obligations.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We use Google Analytics, a service provided by Google LLC. When you consent to analytics cookies, data about your visit is transmitted to Google's servers and processed in accordance with Google's Privacy Policy (policies.google.com). You can opt out of Google Analytics across all websites by installing the Google Analytics Opt-out Browser Add-on (tools.google.com/dlpage/gaoptout).

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

Contact form submissions are retained for up to 24 months, after which they are securely deleted unless an ongoing business relationship requires longer retention. Google Analytics data is retained for 26 months as configured within our Google Analytics account. You may request earlier deletion of your personal data at any time (see Section 8).

We implement industry-standard technical and organisational measures to protect the data we hold against unauthorised access, alteration, disclosure, or destruction. Our Site is served exclusively over HTTPS. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Depending on your jurisdiction you may have the right to:

• Access the personal data we hold about you.

• Request correction of inaccurate data.

• Request deletion of your personal data.

• Object to or restrict processing of your data.

• Lodge a complaint with a relevant data protection authority.

To exercise any of these rights, please contact us at the address below. We will respond within 30 days.

Our Site is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this page periodically. Continued use of the Site after changes constitutes your acceptance of the revised policy.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

CSIQ National

525 N Tryon St Suite 1600

Charlotte, NC 28202

Email: info@csiqnational.com

Phone: 704-900-1840